Quinn is hiring an IT Support Tech in City of Industry, California.

Customer service is of paramount importance to ensure optimal user interaction. The IT Support Tech is expected to Install, modify, and make repairs to personal computer hardware and software systems, in addition to providing technical assistance and training to system users, utilizing problem-solving skills, by performing the following duties.

Starting wage of an IT Support Tech will depend on experience and education. $23.50 - $28.47

Essential duties and responsibilities of the IT Support Tech include the following. Other duties may be assigned.

• Setup, configuration, and deployment of desktop hardware and software per user’s requirements. Instructs users in use of equipment, software, and manuals.
• Enterprise administration, including management of user accounts and systems, such as email, remote access, PoS, and telecom.
• Work with manager and team to define, develop, configure and support Helpdesk system (KACE), ticket layouts, imaging, hardware and desktop software deployments as well as policies/processes involved. Create MSI/scripts for remote deployment. 
• Utilize server administration tools for Active Directory, Print Server Management
• Provide secondary level of support for IT team.
• Responsible for recycling of universal and hazardous wastes/ewaste.
• Backup and restore systems as needed when network personnel are unavailable
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Calls software and hardware vendors to request service regarding defective products.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Evaluates, installs and troubleshoots other communication equipment and technologies, including PBX and other telecommunications products
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Participate in professional development classes; utilize employee education fund and other opportunities for learning and continual improvement
• Consistently assessing security posture

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

PC hardware experience (i.e. upgrading, troubleshooting). Must possess a high degree of technical knowledge in the daily use and maintenance of a corporate Active Directory, Office 365, Office 2016/2019, Microsoft cloud collaboration tools (Teams, SharePoint, & OneDrive), virus defense solution, and possess a solid understanding of best practices regarding IT polity and security. Working knowledge of networking hardware/software/switches/routers/etc. Understanding a Microsoft Windows in a networked environment. Peripheral troubleshooting experience.  iOS / Android OS / mobile device knowledge.  Technical documentation/writing a plus.  Virtualization experience.  AS/400 administration experience, including user, menu, and print management.

CERTIFICATES/ LICENSES/ REGISTRATIONS

Comp TIA A+ Certification or equivalent experience.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in computer science; or four years related experience and/or training; or equivalent combination of education and experience.

ANALYTICAL

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

PROBLEM SOLVING

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

CUSTOMER SERVICE

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

COMMUNICATION

Listens and gets clarification; Ability to communicate clearly with end-users, either face-to-face or in written form.

QUALITY

Demonstrates accuracy and thoroughness; Monitors own work to ensure quality and completes work in timely manner.

LANGUAGE SKILLS                                                     

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS                                            

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER QUALIFICATIONS

Ability to travel to branch stores to perform maintenance/repairs. Work locations may vary within the Western United States and require travel approximately 10 to 20 percent including overnight as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear.  The employee frequently is required to sit and occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee frequently needs the ability to lift objects weighing 25 lbs., occasionally lift large objects weighing 50 lbs. and infrequently 75 lbs. or more.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.C,A21002_264_0

This description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level.

Quinn is an Equal Opportunity Employer M/F/V/DV Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

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