General Service Manager

Quinn Company, your local Caterpillar store, is hiring a General Service Manager in City of Industry, California. This position can work from either City of Industry or Riverside, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The General Service Manager for Power Systems is responsible for all of the power service operations across the Metro Region of Quinn’s territory. They will set the strategic direction for service in the territory and have full P&L responsibility for the service results. As a senior member of the Power Systems leadership team, the General Service Manager will be expected to collaborate with their peers in regular leadership meetings with Sales, Rental and Operations.

Starting wage will depend on experience and education.$131,040 to $174,000

Essential duties and responsibilities include the following.  Other duties may be assigned.

• Responsible for the overall financial performance that includes budgets and capital expenditures.
• Provide leadership direction to the Regional Service Managers, Service Managers and the overall service department.  Communicate and effectively influence direct reports to develop good working relationships and teamwork.
• Communicate understanding and support of Quinn’s organizational goals.  Interact effectively with individuals and groups throughout the company.  Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance. 
• Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing successful action plans.
• Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
• Maintain customer satisfaction with timely and accurate communication. Communicate with service customers, analyze service needs and review quotes when required.
• Mentor, coach and develop Service Supervisors, Coordinators, Technical staff and other direct and indirect reports as required.
• Provide goals and objectives including a training and development plan for all direct reports.
• Provide decision-making support to supervisors, coordinators and technicians in the analysis and resolution of product support issues.
• Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn.
• Elevate customer or product support issues to Vice President of Power Systems when appropriate.
• Responsible and accountable for maintaining and promoting a safe work environment.  Promote a Safety First culture and zero incident workplace. Identify and ensure all necessary safety training is performed in accordance with all regulatory requirements and industry best practices.

• Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Safety, Respect, Relationships, Quality and Service.

• Travel to various branch operations in the region on a regular basis to meet with staff and develop relationships with other branch personnel.
• Demonstrate full competency and knowledge of the products we support and the services we provide.

EDUCATION and/or EXPERIENCE

Bachelor’s degree or Mechanical discipline preferred and seven to ten years of power systems service management experience or equivalent combination of education and experience. Experience to include management/supervisory, computer skills, and general mechanical and electrical aptitude and service capabilities.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

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