Collections Analyst

Quinn Company, your local Caterpillar store, is hiring an Collections Analyst in Fresno, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Collection Analyst is responsible for independently analyzing and reconciling customer accounts, creating value-added reporting on the receivables activity as a whole, and managing several hundred customers’ receivables accounts. 

Starting wage will depend on experience and education. $66,560 - $75,400

Essential duties and responsibilities include the following. Other duties may be assigned.

• Develop regular Excel reporting (daily, weekly, monthly) on Accounts Receivable activity and progress by customer, business region, and coordinator. 

• Analyze account activity to determine patterns for late and disputed payments using analytics to help predict customer behaviors.

• Maintain large and complex accounts by establishing a rapport with customers in order to be proactive in having them pay their invoices timely and to collect on past due invoices. Offer solutions to resolve billing disputes and issues.

• Build working relationships with internal departments to resolve customer disputes in a timely manner.  Proactively and effectively communicate to the operations teams on all short paid and/ or disputed invoices with regular follow-up until dispute is resolved. 

• Develop and implement reporting and tools to keep track of actions required from internal department personnel.

• Lead credit meetings through Branch Manager level for assigned branch(es). Includes preparation of informative and concise Excel reports and formulation of status notes and proper action items.  Follow-up up on open actions to ensure resolution prior to the next monthly cycle.

• Limit bad debt exposure by assessing new orders on accounts that have exceeded customer’s credit limit. Work with the Credit Analyst to develop credit decisions taking account standing and customer relationship into consideration.

• Coordinate with the Regional Credit Manager to identify delinquent accounts for escalation of remedies, including submission of account to attorney for collection; form collection strategies to mitigate customer objections to making timely payments.  Follow up with customers on payment plans once established through Legal counsel.

• Manage incoming phone calls from external and internal customers while providing excellent customer service.  Work with a ‘problem solver’ attitude.  

• Record accurate notes on all communication in AR system.

• Utilize company databases and software for data and information to help with collection efforts.

• Ensure compliance with company policies, industry regulations, and legal requirements related to collections.

• Identify inefficiencies in the collection process and suggest improvements to enhance efficiency and effectiveness.

• Work closely with cross-functional teams to implement best practices and optimize the accounts receivable workflow.

A bachelor’s degree and 4 years of billing and collections experience or equivalent combinations of education and experience. 

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.

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