Service Manager

Quinn Company, your local Caterpillar dealer
Riverside, California
$91,132 – $120,162

Are you a service‑driven leader who excels at managing people, solving customer challenges, and ensuring high‑quality repair operations? Do you thrive in a fast‑paced environment where customer satisfaction and team performance are top priorities?

Quinn Company — one of the top‑performing Caterpillar dealers in the world — is hiring a Machine Service Manager in Riverside, California. In this leadership role, you will direct service operations, manage technicians, support customers, and drive financial performance. You will set the standard for service excellence, ensuring timely repairs, strong communication, and a seamless customer experience.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, Quinn blends local agility with the global support of a Fortune 50 organization.

Compensation & Financial Future

• Competitive salary
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care Flexible Spending Accounts
• Employee Assistance & Wellness Programs

Work-Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long‑Term Disability Insurance

Career Growth & Support

• Cross‑divisional career advancement opportunities
• Employee recognition programs
• Federal Credit Union membership

Ready to lead a high‑performing service department?

Join Quinn Company and help deliver the exceptional product support our customers depend on.

Your Mission, Should You Choose to Accept It:

• Lead the Service Department: Provide clear direction, leadership, and support to all service employees.
• Manage Financial Performance: Oversee budgets, capital expenditures, and financial results for the service department.
• Support Employee Engagement: Monitor turnover, review survey feedback, and develop action plans to improve satisfaction and retention.
• Partner with HR: Collaborate with your HR representative on staffing, employee relations, workforce development, and communication initiatives.
• Deliver Exceptional Customer Service: Interview customers, assess service needs, prepare cost estimates, answer questions, and create accurate work orders.
• Plan & Schedule Work: Assign jobs to technicians, monitor progress, and ensure repairs meet time and quality targets.
• Support Technicians: Provide decision‑making support to technicians on complex service and parts issues.
• Manage Invoicing: Prepare customer invoices for completed work.
• Resolve Customer Issues: Seek proactive solutions and escalate issues to the Product Support Manager when necessary.
• Promote Safety: Maintain a safe work environment; uphold a Safety First culture and complete injury reports promptly and accurately.
• Support Product Support Goals: Promote seamless product support and help achieve Caterpillar PINS objectives.
• Represent Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Customer Service.
• Engage Customers: Visit customers and suppliers as needed; work occasional weekends to support operations.

Supervisory Responsibilities

• Supervise all employees in the Machine Service Department
• Interview, hire, and train employees
• Plan and assign work; manage daily technician operations
• Conduct performance evaluations using the PADS process
• Reward, discipline, and coach employees
• Address complaints and resolve operational issues

• Bachelor’s degree in Business Administration or Mechanical discipline (preferred)
• Five years of heavy equipment experience, or an equivalent combination of education and experience
• Supervisory experience required
• Strong computer proficiency
• General mechanical service knowledge
• Excellent communication, leadership, and problem‑solving skills