Accounts Receivable Specialist

Quinn Company, your local Caterpillar store, is hiring a Accounts Recievable Specialist in City of Industry, California.
Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.
As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.
Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The AR Specialist is a seasoned member of the finance team responsible for managing the accounts receivable process, including billing, payment collection, reconciliation, and resolving complex billing issues. This position requires extensive experience, deep knowledge of credit and collection practices, and the ability to work with greater autonomy in a fast-paced environment. The AR Specialist helps drive collections through problem-solving, effective communication, and cross-functional coordination.

Starting wage will depend on experience and education. $27.50 - $31.50

Essential duties and responsibilities of an Accounts Receivable Specialist include the following. Other duties may be assigned.

• Contact customers via phone and email to resolve past-due balances, working professionally to maintain relationships and ensure timely payment.
• Accurately apply and track customer payments using ERP systems and web-based portals, ensuring data integrity and reconciliation across platforms.
• Perform detailed account reconciliations, investigating discrepancies and coordinating with internal teams to drive timely resolution.
• Negotiate and structure payment arrangements on severely delinquent accounts, working closely with stakeholders to balance risk management and customer retention.
• Monitor and resolve customer disputes in collaboration with the operations teams, escalating unresolved issues as needed and maintaining accurate records in the dispute tracker to ensure timely resolution
• Evaluate high-risk and over-limit credit transactions using sound judgment and department guidelines.
• Maintain high availability in call and support queues, ensuring timely, professional responses to customer inquiries related to payments, invoices, and account status.
• Manage specialized accounts with large volume requiring tailored support, including public sector clients and key accounts with contractual billing requirements.
• Analyze customer payment trends and conduct monthly credit reviews with branch or operations teams to develop targeted collection strategies and recommend appropriate actions.
• Coordinate virtual or phone meetings with customers as needed to resolve outstanding disputes, explain balances, and ensure clear communication to realign the busines relationship
• Provides lead training and mentorship to new team members, offering comprehensive guidance on systems, best practices, and company credit policies to build departmental capability
• Ensure adherence to internal credit policies, procedures, and applicable regulations
• Maintain accurate and comprehensive customer diary notes/records including contact information, billing terms, payment history, and credit decisions in ERP and CRM systems
• Support department-wide performance goals by monitoring individual metrics, adapting collection strategies, and participating in process improvement initiatives.
• Provide knowledgeable and reliable support for the preparation and processing of Preliminary Notices and Lien Releases, ensuring compliance and accuracy with state regulations and project deadlines
• Assist in creating accounts specific to business and customer needs
• Identify open invoices on cash accounts with operations team for payment recovery, and proceed with credit adjustments on all uncollected invoices over 60 days past due by month-end
• Serve as a peer leader within the team, providing expert problem-solving support and guidance while modeling professionalism and accountability.
• Basic reporting responsibilities to support daily credit and collection efforts*
• *Reports may vary based on business needs
• Perform ad hoc tasks and activities, such as differing branch assignments or customers as required.

• High School Diploma, GED, or equivalent required
• Minimum of 4 years of experience in accounts receivable, credit, or collections (preferably in the construction or B2B industry), or an associate's degree plus 2 years of relevant experience
• Intermediate proficiency in Microsoft Excel (e.g. filters, basic formulas, pivot tables)
• Strong verbal and written communication skills
• Excellent attention to detail, time management, and ability to follow through on tasks
• Comfortable managing high call and email volume in a fast-paced environment
• Ability to handle confidential financial data with professionalism and discretion
• Strong problem-solving and reconciliation skills with a customer-focused mindset
• Familiarity with construction billing terms, lien notices, and credit policies a plus
• Proactive communication on problem areas with suggestions for solutions

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  

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