Rental Coordinator

Quinn Company, your local Caterpillar dealer
Foothill Ranch, CA.
$20.59 – $23.00 per hour

Are you a customer‑focused professional who enjoys working in a fast‑paced environment and helping customers get the equipment they need? Do you excel at multitasking, problem‑solving, and delivering exceptional service?

Quinn Company — one of the top‑performing Caterpillar dealers in the world — is hiring a Rental Coordinator. In this role, you will support rental operations by assisting customers, processing rental transactions, coordinating equipment hauling, and ensuring smooth day‑to‑day rental activities from small tools to large earthmoving equipment.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material handling equipment, including diesel and natural gas engines. As a Caterpillar dealer, Quinn combines local agility with global strength and support.

Compensation & Financial Future

• Competitive hourly pay
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care Flexible Spending Accounts
• Employee Assistance & Wellness Programs

Work-Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long‑Term Disability Insurance

Career Growth & Support

• Opportunities for cross‑divisional advancement
• Employee recognition programs
• Federal Credit Union membership

Ready to support customers and grow rental revenue?

Join Quinn Company and help deliver top‑tier rental solutions to customers across your region.

Your Mission, Should You Choose to Accept It:

• Deliver Excellent Customer Service: Answer calls, quote rates, and assist customers with equipment selection based on jobsite needs.
• Promote Caterpillar Products: Encourage customers to choose Cat equipment for their rental requirements.
• Drive Rental Activity: Maintain a proactive, creative mindset to increase rental sales and maximize profitability.
• Ensure Accurate Transactions: Handle rental contracts, invoicing, insurance verifications, credit checks, and payment terms accurately and efficiently.
• Coordinate Equipment Hauling: Schedule and support equipment deliveries and pickups; process associated billing.
• Manage Rental Records: Enter and update rental details and transaction history in the RentalMan database.
• Handle Equipment Check‑In/Check‑Out: Conduct detailed reviews of equipment before and after rental.
• Support Equipment Maintenance: Coordinate repairs with the Service Department and monitor repair status and costs.
• Identify Customer Misuse: Partner with Service personnel to identify equipment abuse and ensure appropriate billing.
• Resolve Customer Issues: Troubleshoot concerns related to deliveries, billing, repairs, and rental logistics.
• Optimize Fleet Utilization: Recommend adjustments to fleet mix to meet customer demand and maximize revenue.
• Support Sales Team: Assist outside sales representatives with rental‑related requests.
• Support Store Operations: Help with counter operations and rental store functions as needed.
• Monitor Competition: Report significant competitor rental activities to management.
• Represent Quinn Professionally: Uphold the company’s values and maintain a strong, customer‑focused image.

• High school diploma or GED
• 1–2 years of related customer service or rental experience, or an equivalent combination of education and experience
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Basic mechanical understanding helpful but not required