Machine Service Supervisor

Quinn Company, your local Caterpillar dealer
City of Industry, California
$84,544 – $91,747

Are you a hands‑on leader who thrives in a fast‑paced service environment? Do you enjoy supporting technicians, solving service issues, and ensuring customers receive timely, reliable equipment support?

Quinn Company — one of the top‑performing Caterpillar dealers in the world — is hiring a Machine Service Supervisor in City of Industry, California. In this key role, you will manage technicians, oversee repair scheduling, support service operations, and ensure repairs are completed accurately and on time. You’ll work closely with Service Managers and Coordinators to deliver exceptional service and reinforce Quinn’s commitment to quality and customer satisfaction.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, Quinn blends the agility of a local business with the global support of a Fortune 50 company.

Compensation & Financial Future

• Competitive salary
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care Flexible Spending Accounts
• Employee Assistance & Wellness Programs

Work-Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long‑Term Disability Insurance

Career Growth & Support

• Opportunities for cross‑divisional advancement
• Employee recognition programs
• Federal Credit Union membership

Ready to lead a high‑performing service team?

Join Quinn Company and help keep our customers’ equipment running at its best.

Your Mission, Should You Choose to Accept It:

• Lead Technicians: Manage daily technician assignments, ensuring timely arrival to jobs and completion of scheduled work.
• Support HR Collaboration: Partner with the HR representative on employee relations, performance, development, and workforce planning.
• Provide Repair Estimates: Work with Service Coordinators to deliver accurate estimates for repair time and cost.
• Review Work Orders: Ensure Service Coordinators receive complete and accurate work orders with all parts and labor properly documented.
• Develop Technician Skills: Ensure technicians are properly trained and equipped to support current and future Caterpillar products.
• Complete Performance Reviews: Assist or lead technician performance reviews using the PADS process.
• Manage Service Vehicles: Oversee vehicle maintenance, repair schedules, cleanliness, and professional appearance.
• Promote Safety: Maintain a safe work environment, uphold a Safety First culture, and complete injury reports promptly and accurately.
• Communicate Effectively: Provide timely updates to customers regarding repair status and equipment needs.
• Serve as Acting Manager: Step in as interim Service Manager when needed.
• Utilize Technology: Demonstrate proficiency in Microsoft Word, Excel, and PowerPoint.
• Live the Quinn Values: Promote and demonstrate Integrity, Teamwork, Respect, Quality, and Service in all work activities.

• Associate’s degree in Business or a Technical discipline
• 3–4 years of related experience and/or training, or an equivalent combination of education and experience
• Supervisory experience required
• Strong computer skills and general mechanical service abilities
• Excellent communication and leadership capabilities
• Ability to multitask, solve problems, and support both technicians and customers effectively