Product Support Manager

Quinn Company, your local Caterpillar dealer
Fresno, California
$102,835 – $152,510

Are you a leader who thrives in a fast‑paced environment and enjoys driving operational excellence? Are you ready to lead teams that directly impact customer satisfaction, quality, and revenue across multiple locations?

Quinn Company — a top-performing Caterpillar dealership with over a century of service — is seeking a dynamic Product Support Manager to oversee seven Parts and Service locations within our Lift Division. This is your opportunity to shape the customer experience, mentor high‑performing teams, and champion continuous improvement across a critical business unit.

Founded in 1919, Quinn Company sells, services, and rents world‑class construction, agricultural, and material handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, we combine the agility of an entrepreneurial local business with the resources of a global Fortune 50 brand. Our culture is built on performance, innovation, and a commitment to excellence.

The Quinn Advantage: Your Total Rewards

At Quinn, our people are the core of our success. We support you with a Total Rewards package designed for your financial stability, well‑being, and long‑term career growth.

Compensation & Financial Future

• Competitive Base Salary
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care Flexible Spending Accounts
• Employee Assistance & Wellness Programs

Work-Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long-Term Disability Insurance

Career Growth & Support

• Opportunities for Cross‑Divisional Advancement
• Employee Recognition Programs
• Federal Credit Union Membership

Ready to lead teams that drive customer success?

Learn more about Quinn Company and apply today to make an impact.

Your Mission, Should You Choose to Accept It:

• Lead & Inspire Teams: Direct the Parts, Service, and Warranty departments with strong leadership, coaching, and training to uphold the highest standards.
• Drive Performance: Plan and implement budgets, monitor financial performance, and execute action plans aligned with strategic objectives.
• Champion Customer Excellence: Oversee customer service agreement programs and ensure customer satisfaction consistently meets or exceeds expectations.
• Optimize Operations: Streamline workflows between branches to improve consistency, collaboration, and efficiency.
• Support Inventory Strategy: Assist inventory control teams to maintain optimal stock levels and reduce lead times.
• Manage Division Assets: Oversee tooling, equipment distribution, facility maintenance, and OEM program needs for the Lift Truck Division.
• Build a High‑Performing Culture: Focus on motivation, engagement, recognition, and employee retention through strong people leadership.
• Develop Teams: Conduct performance reviews, manage productivity, and provide ongoing coaching and feedback.
• Collaborate Across the Business: Partner with Parts and Service departments, business units, and leadership to improve overall company performance.
• Communicate & Represent Quinn: Deliver clear reports and presentations while reinforcing Quinn’s organizational goals and values.
• Partner with HR: Collaborate with the HR Business Partner on employee relations and workforce strategies.
• Live the Quinn Values: Demonstrate Integrity, Teamwork, Respect for People, Quality, and Customer Service in all aspects of your role.

What You Need to Succeed:

• Bachelor’s degree in Business Administration (preferred).
• 7–10 years of related experience, or an equivalent combination of education and experience.
• Strong leadership, communication, and operational management skills.
• Ability to perform all essential functions with reasonable accommodations as needed.