Warranty Analyst

Warranty Analyst 

Quinn Company, your local Caterpillar dealer
Fresno, California
$19.82 – $28.75 per hour

Are you a detail‑oriented professional who enjoys analyzing information, processing claims, and supporting service teams? Do you take pride in accuracy, organization, and providing excellent internal customer support?

Quinn Company — a top‑performing Caterpillar dealership with over a century of excellence — is hiring a Warranty Analyst in Fresno, California. In this role, you will process warranty claims, administer warranties from manufacturers, maintain accurate documentation, and support Parts, Service, Accounting, and Sales teams with reliable warranty information.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‑handling equipment, as well as diesel and natural gas engines. As a Caterpillar dealer, Quinn provides the agility of a local business supported by the global strength of a Fortune 50 company.

The Quinn Advantage: Your Total Rewards

Compensation & Financial Future

• Competitive hourly pay
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care FSAs
• Employee Assistance Programs & Wellness Resources

Work‑Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long‑Term Disability Insurance

Career Growth & Support

• Opportunities for cross‑divisional advancement
• Employee recognition programs
• Federal Credit Union membership

Ready to support Quinn’s warranty operations?

Join Quinn Company and help ensure accurate, efficient processing that supports customers and internal teams.

Your Mission, Should You Choose to Accept It:

• Review Warranty Jobs: Evaluate completed warranty jobs, write claims, and update the internal tracking system.
• Process Claims: Handle claims, settlements, and follow‑up documentation accurately and on time.
• Manage SIMS Data: Enter Service Information Management System (SIMS) reports into company systems.
• Administer Parts Returns: Prepare and distribute parts return requests to the correct departments and locations.
• Verify Registrations: Review all warranty registrations for accuracy and completeness.
• Analyze Warranty Data: Compile analysis reports to monitor warranty spending and identify trends.
• Prepare Monthly Reports: Create monthly warranty and service operation reports for Business Units.
• Maintain Records: Organize and maintain service letters and warranty documentation.
• Serve as a Resource: Provide accurate warranty information and assist Parts, Service, Accounting, and Sales teams.
• Support Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Service in all responsibilities.

What You Need to Succeed:

• High school diploma or GED
• Minimum of 1 year of related warranty, administrative, or service operations experience, or an equivalent combination of education and experience
• Strong attention to detail and organizational skills
• Ability to learn and use warranty systems and manufacturer processes
• Effective communication and customer‑service skills
• Ability to work collaboratively across departments