Service Coordinator

Service Coordinator 

Quinn Company, your local Caterpillar dealer
Oxnard, California
$22.23 – $25.25 per hour

Are you a proactive, customer‑focused professional who thrives in a fast‑paced service environment? Do you excel at coordinating technicians, managing workflow, and ensuring customers receive timely updates?

Quinn Company — one of the top‑performing Caterpillar dealers in the world — is hiring a Service Coordinator in Oxnard, California. In this role, you will serve as the communication hub between customers, technicians, and the service team. You will coordinate work orders, manage technician dispatching, monitor repair status, and support smooth day‑to‑day service operations.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‑handling equipment, as well as diesel and natural gas engines. As a Caterpillar dealer, Quinn blends the agility of a local business with the global backing of a Fortune 50 organization.

The Quinn Advantage: Your Total Rewards

Compensation & Financial Future

• Competitive hourly pay
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, and Vision Plans
• Health & Dependent Care FSAs
• Employee Assistance & Wellness Resources

Work‑Life Balance & Security

• Holidays, Vacation & Sick Pay
• Life & Accident Insurance
• Long‑Term Disability Insurance

Career Growth & Support

• Opportunities for cross‑divisional advancement
• Employee recognition programs
• Federal Credit Union membership

Ready to play a key role in our service operations?

Join Quinn Company and help deliver excellent communication, workflow coordination, and customer satisfaction.

Your Mission, Should You Choose to Accept It:

• Dispatch Technicians: Coordinate field and shop technicians to assigned work locations.
• Reconcile Timekeeping: Review and reconcile technician time between Kronos and DBS.
• Manage Work Orders: Update work‑in‑process, expedite work orders, and maintain organized workflow.
• Communicate Status: Provide daily updates to customers and communicate work order status internally.
• Deliver Exceptional Service: Respond promptly to customer inquiries and support positive NPS scores.
• Order Parts: Order Caterpillar parts for customer jobs and source parts from external vendors.
• Analyze WIP: Review work‑in‑progress, identify warranty involvement, and coordinate with internal or external resources.
• Provide Estimates: Prepare Time & Material estimates as needed.
• Authorize Purchases: Approve technician part purchases with or without a Quinn P.O.
• Process Payments: Obtain customer payment methods, including handling cash transactions.
• Support Invoicing: Maintain work orders and meet key invoice benchmarks (last day labor to invoice, WIP turns).
• Prevent Write‑Offs: Track collections and act proactively to avoid uncollectible balances.
• Support Product Knowledge: Maintain general understanding of Machine and Weld Shop Product Support.
• Assist Branches: Provide service support to other branches when needed.
• Ensure Flexibility: Perform additional duties, including occasional after‑hours or weekend work.
• Live Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Service.

What You Need to Succeed:

• High school diploma or GED
• 1–2 years of related experience or training
• Customer service experience preferred
• Proficiency in Microsoft Excel and Word
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast‑paced environment